FAQs

HELP CENTER

What should I buy first?

If you are a new pet parent, start with a starter bundle: New Puppy Welcome Bundle or Cat Parent Starter Pack.

How do offer codes work?

Enter a valid offer code in your cart or at checkout. Eligibility and expiry depend on the offer; the final discount is shown before payment.

Do you offer free shipping?

Shipping options depend on your cart and delivery pincode. Checkout shows the available shipping rate before payment.

Can I build a custom bundle?

Yes. Use Request Your Own Bundle to choose eligible products, then review your selection in the cart. For help, WhatsApp us at +91 7001546525.

Where can I see product details?

Open any product page to see the available photos, options and product details before choosing.

How do Fresh For Paws meal packs work?

Choose 6 or 12 packs per recipe and size for 100 g dog meals, 85 g cat meals and 80 g toppers, or 3 or 6 packs for 300 g meals. Fresh For Paws items are prepaid and fulfilled directly by the supplier. See Fresh Foods for recipe details.