Refund & Return Policy

We want every pet parent to receive useful products in good condition. Please read the policy before placing an order.

Damaged or incorrect items

If you receive a damaged, incorrect or unusable item, contact us with your order number, photos and unpacking details as soon as possible.

Return eligibility

Returns may be considered for unused, unopened and resellable items, subject to inspection and approval. Items used by pets, hygiene products, grooming tools and opened consumables may not be eligible for return due to hygiene and safety reasons.

Refunds

Approved refunds will be processed through the original payment method where possible. Processing timelines may vary depending on the payment provider.

Non-returnable cases

Products damaged after delivery, used pet products, missing packaging, missing accessories or items without order proof may be rejected.

How to request help

Contact indranilsquare@gmail.com or WhatsApp +91 7001546525 with your order number and product photos.